The iCARE award

If an employee, physician or volunteer has exemplified the ICARE values in an extraordinary way, please nominate them for the ICARE award using the form below.

Integrity: Be honest and do what you say

• Resolve complaints with urgency / No operational excuses or blaming others for not meeting customers’ needs

Compassion: Be sympathetic to the needs of others

• Treat the other person as they would like to be treated – “Platinum Rule”
• Hear the issue, concern or complaint with compassion and caring
• Avoid using technical or professional jargon. Use easily understood language and terminology when giving customers information
• Empathize and initiate

Accountability: We take ownership for how actions impact outcomes

Respect: Value others and embrace diversity

• Appreciate the diversity of those we work with and serve
• Make our fellow employees feel appreciated, included, and valued through our actions and attitudes
• Do not gossip; protect the privacy and feelings of fellow employees
• Recognize and respect the contributions of others in the work environment because everyone here does meaningful work

Excellence: Take personal pride in exceeding expectations

• Excellence is doing ordinary things extraordinarily well
• Consistently makes meaningful personal connections with customers